Shipping Policy

Want to check your order status? 

Please check your email and find your tracking information and order details. If you have any questions, feel free to contact us at info@chadwickballant.com

You will receive an email with your tracking details once your order has been dispatched. Please contact us if you have any questions or concerns about your order delivery.

Receipt time = Processing Time + Transportation Time.

• Processing time: 1-2 Working days
• Transportation time: 6-8 Working days

Notes:

1. The package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date. Check logistics status:  https://www.17track.net/en
2. Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.

We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address/contact number/recipient name. In this case, we cannot refund your order.If you find that your order information is incorrect, please contact us at info@chadwickballant.com as soon as possible before shipment and provide your order number and correct information.