Shipping policy

Shipping and Delivery

HooHooPet creates personalized products from customer-submitted pet photos. Please allow time for your item to be designed and produced before it ships.

Free Shipping

We offer free standard shipping on physical orders. Any optional expedited service, if available at checkout, will be shown separately.

Personalized Physical Products

Production time: 5–15 business days.

This is the time required to create your personalized necklace, keychain or framed print. Business days do not include weekends or public holidays.

Shipping time: Transit time begins after production is complete and varies by destination, carrier and local delivery conditions. The estimated transit time shown at checkout or in your shipping confirmation is separate from the 5–15 business day production period.

Digital Watercolor Portraits

Digital delivery time: 2–3 business days.

Digital portraits are delivered by email as a high-resolution file and do not require shipping. Please check the email address entered at checkout, including your spam or promotions folder.

Tracking

When a physical order ships, we will send a shipping confirmation email with tracking information when tracking is available. Carrier scans can take a short time to appear after the shipping label is created.

Address Changes

Please review your shipping address carefully at checkout. If you notice an error, contact info@hoohoopet.com as soon as possible and include your order number. We cannot guarantee an address change after an order has entered production or shipped.

Delays and Delivery Problems

Carrier delays, severe weather, customs processing and local delivery conditions may affect transit time. If tracking shows an unusual delay or your order appears lost, contact us and we will help review the shipment with the carrier.

For any delivery question, email info@hoohoopet.com with your order number.